I came into my business with strong values and morals, but as a new business owner, I did not have the authority yet to be adamant about the way I worked. It was more important that the client be happy, regardless of how that was done. Of course, it is still the most important thing that our clients are happy, but today we understand that education is a huge part of what we do, and allowing people to unknowingly enter dangerous territory is simply disregarding a part of our job.

The more we work with any product, any vendor, and any service installer, the more we see how this reflects upon us. So, while we are still a young company (6 years) and will always be discovering new vendors, new products and new craftspeople, we are beginning to research the products we have been working with more, we are looking at the values of the vendors we partner with, and the level of quality and craftsmanship put into installations. 

Initially, this is frightening. It feels limiting to start with one or two furniture manufacturers. However, knowing that these manufacturers are local, that they produce quality, sustainable products with excellent service and warranties is a good feeling, and it's something I feel that I can stand behind.

When my business launched, I wanted clients to have the freedom and flexibility to choose any product and service provider they wanted. I wanted my business to be what I called "service-centric" rather than "product-centric". Today, I realize that providing access to the best products is a part of the service. 

Selecting Independently:

Our clients are welcome to source their own products and work with their own service providers and we will provide the design services and drawings to allow you to move on independently with those providers. However, we waive any and all design liability at that point, because we are unable to verify the quality of those products and services.